This privacy policy will explain how Red Rose Counselling uses the personal data we collect from you when you use our website.

What data do we collect?

Our Company collects the following data:

• Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Use the contact form to enquire about services

• Use or view our website via your browser's cookies (personal data is not stored from cookies but web analytics are used to track usage of the website).

How will we use your data?

Our Company collects your data so that we can:

• Respond to your enquiry and support you with your request for counselling or supervision

How do we store your data?

Our Company securely stores your data in an email cloud which is password protected.

Our Company will keep your enquiry for no longer than 12 months. Once this time period has expired, we will delete your data from the email cloud.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email or telephone number listed on this website, or use the contact form.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and

visitor behaviour information. When you visit our websites, we may collect information from you

automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies/web analytics to understand how you came to and use our website, the content you viewed and the links you followed.

You can set your browser not to accept cookies.

Privacy policies of other websites

The Our Company website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 2nd February 2022.

How to contact us

If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at the email or telephone number listed on this website, or use the contact form

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Live chat: https://ico.org.uk/global/contact-us/

Tel: 0303 123 1113